Data Protection

Protecting your personal data is very important to us. We handle your personal data confidentially and in accordance with applicable data protection laws, particularly the evised Swiss Data Protection Act (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR) .

In cooperation with our hosting provider, we strive to protect our databases as much as possible against unauthorized access, loss, misuse, or falsification.

Please note that data transmission over the Internet (e.g., communication via email) may have security vulnerabilities. Complete protection against access by third parties is not possible.

2. Data Controller

The data controller responsible for processing on this website is:

Alpaka App GmbH
Hinterarnig 250
9105 Schoenengrund
Switzerland
E-Mail: info@alpaka-appenzell.ch

3. Collection and Storage of Personal Data

Using this website is generally possible without providing personal data. Personal data (e.g., name, address, email) is only collected if you provide it voluntarily, for example via the contact form, when placing an order, subscribing to the newsletter, or other interactions.

4. Purpose of Data Processing

We process personal data for the following purposes:

• Handling inquiries and orders
• Providing and optimizing our online services
• Managing customer relationships
• Conducting marketing and information activities (e.g., newsletter)
• Fulfilling legal obligations

5. Contact Form and Newsletter (Mailchimp)

If you contact us via the contact form or subscribe to our newsletter, your information (name, email, message, etc.) will be processed to respond to your inquiry and to send the newsletter.

For this purpose, we use Mailchimpa service provided by: Intuit Inc., 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. Mailchimp speichert die übermittelten Daten auf Servern in den USA. Mit dem Anbieter besteht ein Auftragsverarbeitungsvertrag (Data Processing Addendum) mit EU-Standardvertragsklauseln, um ein angemessenes Datenschutzniveau sicherzustellen.

You may withdraw your consent to the storage and use of your data for the newsletter at any time, e.g., via the „unsubscribe link“ in the newsletter or by email to us.

6. Cookies

Our website uses cookies and similar technologies to provide functionality, personalize content, analyze usage, and ensure the operation of the website.

You can adjust your cookie settings at any time via the Cookie-Banner or the Settings at the bottom of the page.

Cookies are small text files stored in your browser that help us ensure the proper functioning of the site, remember your preferences, and optimize performance.

Types of Cookies

• Necessary (Essential) Cookies: Required for the basic operation of the website (e.g., saving privacy settings or enabling checkout).
• Statistics Cookies: Help us understand how visitors interact with the website to improve its performance.
• First-Party cookies: First-party cookies are set by us.
• Marketing and Personalization Cookies: Used to tailor content and advertisements to your interests.

Managing Your Cookie Preferences

You can change your cookie preferences at any time via the cookie banner or the {setting}settings{/setting} link on this website.
You can also reopen the floating “Settings” button at any time to update or withdraw your consent.

Withdrawal / Opt-Out

You can withdraw your consent for non-essential cookies at any time or object to their use.
This can be done through the cookie settings, your browser preferences, or via external services such as
https://optout.aboutads.info and https://www.youronlinechoices.com .

Storage Duration

Temporary cookies are deleted when you close your browser. Persistent cookies may remain stored for up to two years unless otherwise stated.

Legal Basis

• Consent (Art. 6 para. 1 lit. a GDPR / Art. 31 para. 1 Swiss revDSG)
• Legitimate Interests  (Art. 6 para. 1 lit. f GDPR / Art. 31 para. 1 Swiss revDSG)

This information forms part of our general Privacy Policy.

7. Server Log Files

When you visit our website, the provider automatically collects and stores information in so-called server log files transmitted by your browser. This includes, for example:

• Browser type and version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of server request
• IP address

These data are not personally identifiable and are used solely for technical monitoring and optimization of server operations.

8. Sharing of Data with Third Parties

We generally do not share personal data with third parties unless:

• You have expressly consented,
• Disclosure is necessary to fulfill a contract, or
• We are legally required to do so.

Service providers who support us in operating this website (e.g., hosting providers, email service providers) process data under a data processing agreement in accordance with revDSG/GDPR.

9. International Data Transfers

If personal data is transferred to recipients in countries without an adequate level of data protection (e.g., USA), this is only done if appropriate safeguards are in place, such as EU Standard Contractual Clauses or explicit consent of the data subject.

10. Your Rights

Under applicable data protection laws, you have the right to:

• Request access to your stored data
• Correct inaccurate data
• Request deletion or restriction of processing
• Withdraw consent at any time
• Object to the processing of your data
• Request data portability (Art. 25 revDSG)

To exercise these rights, simply send an email to: info@alpaka-appenzell.ch.

11. Retention Period

Personal data is only stored as long as necessary for the respective purposes or as required by law.

12. Security

We implement technical and organizational measures to protect your data against manipulation, loss, unauthorized access, or misuse. Our security measures are continuously improved in line with technological developments.

13. Changes to This Privacy Policy

We reserve the right to change this privacy policy at any time. The version published on this website at the time applies.

Last Updated: October 2025